The Autonomous Finance Operating Model In my previous blog I already referred to an off-conference session in Brazil where I worked with a mid-sized leasing company from Campinas. Just North of Sao Paulo. In this blog I share some more details on the amazing outcomes. Given the audience, we explored multiple value areas in the finance industry. Not just the obvious ones like contact centers, but also KYC, lending, claims and onboarding. All domains with high volume, repetition and friction......

Why most organizations are optimizing the wrong things I’ve come to 2 slightly uncomfortable conclusions after working on AI across Europe and more recently spending time and work across the Americas, speaking and  listening (a lot): 1. Most organizations don’t have an AI problem. They have an ownership problem . 2. Many still treat AI as a feature. But of course AI is not a feature. So what is it then? That question came up in almost every meaningful conversation I had last month during my...

Since founding Appsolute Value in 2013, I’ve learned that the hardest part of transformation isn’t the technology — it’s aligning people, purpose, and process. The Monkey is in the Room: a dilemma organizations feel about AI: the obligation, confusion, and need for change   Why AdoptAI now This new wave isn’t about building another app. It’s about building agents — intelligent systems that think, learn, and act alongside humans .   From Apps to Agents — The Third Wave of Digital...